Through its WEBSITE: https://www.visiondiamond.es, de IDM Creation Innovation S.L., hereinafter, IDM, the administrator of the website. Due to the content and purpose of the WEBSITE, people who want information must fill out the contact form, those who want to purchase the products offered on this website must register in the USERS/CUSTOMERS form, which is acquired by completing the PURCHASE REGISTRATION form, your data will be incorporated into an automated file for your protection in application of article 13 of the General Data Protection Regulation-EU-2016/679, of the Parliament and Council of Europe, of 27 of April 2016, and the LOPD-3/2018, on the Guarantee of Digital Rights of December 5, Directive 2011/83/EU, on the rights of consumers, of the Law applicable to Electronic Commerce, 34/2002 , LSSI-CE, and Royal Legislative Decree, 1/2007, and Law 3/2014, of March 27, which modifies the revised text of the General Law for the Defense of Consumers and Users and other Laws complementary.

In attention to the article, 6, section, f, of the RGPD-UE-2016/679, and the LOPD-3/2018, of Guarantee of Digital Rights, in its article, 7, states that the interests or rights and fundamental freedoms of the interested party that require the protection of their personal data, in particular when the interested party is a minor under 18, years of age who cannot give their consent for an online store to collect their personal data, being their legal representatives (parents or guardians ) who can do so on their behalf, except when the minor is at least 16 years old, whose consent will be lawful.


The WEBSITE: https://www.visiondiamond.es, of which IDM is Administrator, of the online sale of diamond tools and machinery.


The exposed prices that are indicated through the WEBSITE, include VAT on their products and the cost of shipping will depend on the weight, volume and distance, an issue that will be reflected at the time of the formalization of the purchase in the section of, MI TROLLEY.

NOTE: When making the payment, the amount will be blocked on your card (a maximum of 7 days). Once the order is confirmed, the amount charged may vary depending on the readjustments due to the actual quantities served.


Once the order has been formalized, that is, with the acceptance of the conditions of sale and conditions of web use and the confirmation of the purchase process in the MY CART section, the administrator of the website, https://www.visiondiamond. es, will send an email to the USER/CLIENT, confirming the details of the products purchased.


The USER/CLIENT will pay with the euro currency €, at the time the product is ordered.

Este SITIO WEB, cumple con la normativa, PCI-DSS (Payment Card Industry-Data Security Standard) cumplimiento obligatorio para todas aquellas Webs que almacenan, manejan y procesan información financiera sensible como datos de tarjetas bancarias.

The USER/CLIENT must pay the amount corresponding to their order through the payment system; DEBIT CARD, VISA, MASTERCARD and others.

The USER/CLIENT must notify the administrator of the website of any undue or fraudulent charge in the payment system used, by email, info@visiondiamond.es, or by telephone, +34 663 615 380, in the shortest possible time. of time possible for the administrator to carry out the appropriate procedures.


Depending on the destination, different modes or shipping methods can be used, each mode and each destination have shipping times that are specified in the order confirmation process in the description of each product, the usual delivery time will be from 48 to 72 hours, on business days, although a delay in supply will not be a reason for penalty.

The administrator of the web page will not be responsible for the errors caused in the delivery when the delivery address entered by the USER/CLIENT, in the order form does not adjust to reality or has been omitted.

Deadlines may vary for logistical reasons or force majeure. In cases of delays in deliveries, the administrator of the web page will inform its USERS/CUSTOMERS, as soon as it becomes aware of them.

Each delivery is considered made from the moment the product is made available to the USER/CLIENT, which is materialized through the control system used by the courier or transport company.

Those cases in which the order has been made available to the USER/CLIENT, within the term and, could not be delivered for reasons attributable to the USER/CLIENT, will not be considered delays in delivery.

When the order is prepared and leaves our company, an email will be sent notifying you that your order is being sent by the courier or transport system.


Home delivery service:

Orders with the option of home delivery service, once the order is confirmed, will be delivered to the address indicated by the customer within 48 to 72 hours, on business days, from the confirmation of the order.


If at the time of delivery the USER/CLIENT is absent, the delivery person will leave a receipt indicating how to proceed to pick up the order. The administrator of the web page hires a courier or transport company as part of the delivery service, who will guarantee that the delivery takes place.

If after 7 business days, after the delivery of the order has not been arranged, the USER/CLIENT must contact the administrator of the website.

In the event that the USER/CLIENT does not proceed in this way, after the business days stipulated by the couriers from the departure to delivery of the order, it will be returned, and the USER/CLIENT must bear the shipping costs and return of the order, as well as the associated management costs.

If the reason why the delivery could not be made is the loss of the order, IDM will initiate an investigation, which will delay the delivery of the order, a circumstance that the administrator of this website will solve with the client.


The USER/CLIENT must check the good condition of the order before the dealer who, on behalf of the web page administrator, delivers the requested product. If, subsequently, once the products have been reviewed, the USER/CLIENT detects any incident such as signs of having been tampered with or any damage caused to it by the shipment, the latter undertakes to notify the website administrator as soon as possible, at telephone: +34 663 615 380, or via email: info@visiondiamond.es



In accordance with the Royal Legislative Decree, 1/2007, in its article 71, and Law 3/2014, of March 27, the products purchased on this website may be returned and reimbursed, provided that the USER/CLIENT communicates to the administrator their intention to return, which they will have 14 days from the reception of the purchased product/s until the return and arrival at the facilities of IDM.

The website administrator will only accept returns that meet the following requirements:

The product must be in the same state in which it was delivered and must retain its original packaging and labeling.
The shipment must be made using the same box or wrapper in which it was received to protect the product.
In the event that it cannot be done with the packaging with which it was delivered, the USER/CLIENT must return it in a protective packaging so that the product reaches the entity of the administrator of the web page with the maximum possible guarantees for its revision.
A copy of the delivery note or invoice issued within the packaging must be included, where the reason for the return is also explained.

If the reason for the return is attributable to the administrator of the website (the product is incorrect or incomplete, it is not what was ordered, etc.), the amount of the return will be refunded. If the reason is another, the cost of the return costs will be borne by the USER/CLIENT;

To proceed with a return, the following steps must be followed:

You must inform the delivery as soon as possible, and indicate that the product wants to be returned. The information can be made by phone: +34 663 615 380, or by email: info@visiondiamond.es
The administrator of the Web page will inform the USER/CLIENT of the address to which the product must be sent.
The USER/CLIENT must return the products through the same system that the shipment was delivered to. The return will be paid by the USER/CLIENT.
The administrator of the web page accepts and treats the returns under the Spanish Laws, and the EU Community Laws, previously mentioned.


Only in the event that the physically delivered service is faulty or incorrect, the website administrator will also reimburse the USER/CLIENT for the corresponding expenses.

The administrator of the web page will manage the refund order of the amount of the order, under the same system that was used for the payment. The application of the refund in the account or card of the USER/CLIENT will depend on the payment system and the issuing entity.


These terms and conditions of sale and use are governed by the applicable Spanish legislation on the matter. To resolve any controversy or conflict that may arise, the parties submit to the jurisdiction of the courts of A CORUÑA, the city of origin of IDM, owner of the WEBSITE, unless the law imposes another jurisdiction.

By Law 7/2017, of November 2, in its Article, 40.5, by which Directive 2013/11/EU, of the European Parliament and of the Council, of May 21, is incorporated into the Spanish legal system, in its Article, 5.1, regarding the alternative resolution of consumer disputes: Online dispute resolution platform: (click here).


IDM, informs of the possibility of exercising the rights of access, rectification, opposition, deletion, limitation, and portability, so that the user can obtain a copy of the personal data that he has provided on the web in order to be able to transmit them to others. services, these rights may be exercised by any means that records their sending and receipt to the address: Rua Via Diesel, 18, 15898 Santiago de Compostela, A Coruña, Spain, Email: info@visiondiamond.es, providing a photocopy of the idendity card or alternative documentation that proves their identity.